Privacy Policy

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Tourezee Platform

This Privacy Statement applies to the Ulavi Technologies Pte. Ltd. (“Ulavi”, “we”, “us”) website (Home page s, the “Website”) and the ULA Airport & Ground Transfer or ULA SG or ULA TH or ULA DBX or ULA IN or Tourezee booker and driver mobile application (the “App”), available for Android and iOS devices (collectively, the Website, WebApp and Mobile App shall be known as the “Tourezee Platform”). This Privacy Statement sets out how we collect, use or disclose personal data that you have provided to us through the Tourezee Platform. By visiting the Website and/or App you are accepting and consenting to the collection, use, and disclosure of personal data described in this Privacy Statement.

For more information on this Privacy Statement, please contact our Data Protection Officer (“DPO”) at dhana@ulavitech.com

WHAT DATA DO WE COLLECT

If you are a direct consumer or consumer-to-consumer (C2C) of the Tourezee PLATFORM Services, we may collect the following types of personal data from you:

  • name;

    • profile photo;

    • personal email address;

    • home or mobile phone number;

    • home address;

    • bank or payment information;

    • any other kind of relevant data, required to participate in the Tourezee Platform Services; and

    • Internet protocol addresses.

If you are a B2C (business to customer) or B2B (business to business) or B2B2C (business to business to customer) user or consumer of the Tourezee PLATFORM Services, we may collect the following types of personal data from you: 

  • company name;

    • company logo;

    • profile name;

    • profile photo;

    • business email address;

    • business phone number;

    • business/office address;

    • bank or business payment information;

    • company registration details;

    • business owner or director country identity details;

    • any other kind of relevant data, required to participate in the Tourezee Platform Services; and

    • Internet protocol addresses.

If you are a B2C (business to customer) or B2B (business to business) or B2B2C (business to business to customer) service provider for Tourezee PLATFORM Services, we may collect the following types of business contact information from you: 

  • company name;

    • company logo;

    • user or consumer name;

    • profile photo;

    • gender;

    • date of birth;

    • business email address;

    • business phone number;

    • office address;

    • bank or business payment information;

    • NRIC (Pink & Blue) / Work-Pass/ S-Pass;

    • Driver License

    • Vocational License

    • Private-Hire Driver Vocational License (PDVL)

    • Private-Hire Details in Decals

    • Bank Statement

    • Vehicle Rental Agreement

    • Vehicle Photo with License/Number Plate

    • Vehicle / Commercial Insurance Agreement

    • Vehicle / LTA Vehicle Log

    • Vehicle Road Tax

    • Licenses from the Government or relevant Statutory / Government appointed Boards

    • any other kind of relevant data, required to participate in the Tourezee Platform Services; and

    • Internet protocol addresses.

WHEN WE COLLECT YOUR DATA

We may collect personal data (if you are a consumer or C2C) or business contact information (if you are a B2C or B2B or B2B2C service provider) from you when you:

  • Use the Tourezee Platform with a cookies-enabled browser or register a user account with the Tourezee Platform;

    • Transact on the Tourezee Platform, including booking or purchasing goods or services or topping up or requesting withdrawal through the Tourezee Platform;

    • Request services from us, such as subscribing to our mailing lists for email, post, or phone updates;

    • Answer surveys on the Tourezee Platform;

    • Contact us with inquiries, including requests for assistance;

    • Disclose data to us through the Tourezee Platform in any way; and

    • Referral of Tourezee Platform to another 3rd party

    • When you have enabled ONLINE to take jobs from Tourezee PLATFORM for us to accurately allocate bookings by reading your GPS or Geo-location.

HOW WE USE YOUR DATA

We and our third-party service providers as the case may be, may use your personal data (if you are a consumer or C2C) or business contact information (if you are a B2C or B2B or B2B2C service provider):

  • To facilitate your access to the Tourezee Platform;

    • To provide you with the Tourezee Platform services;

    • To evaluate your Tourezee Platform preferences and for the maintenance of the Tourezee Platform;

    • To send you updates via email, post, or telephone where appropriate;

    • To answer your queries, respond to your comments and feedback, or provide you with assistance in any other way;

    • To facilitate online booking or purchases of goods and services; and

    • Initiate credit store top-up or request for withdrawal using your bank or business payment information

  • To contact you by phone or chat or email to fulfil the products and services that you buy from our Tourezee Platform

HOW WE SHARE YOUR DATA

In order to provide the above services to you, we may share, including transfer out of Singapore, your personal data (if you are a consumer or C2C) or business contact information (if you are a B2C or B2B or B2B2C service provider), with the following entities:

  • Our related entities, including subsidiaries;

    • Our third-party service providers (such as subcontractors, agents, or network operators) are employed to perform business and administrative functions;

    • Third-party businesses with whom we collaborate or affiliate;

    • Government bodies; and

Your personal data or business contact information, as the case may be, maybe transferred out of Singapore from time to time. Transfers of personal data will be carried out in accordance with the PDPA. Third parties, with the exception of Government bodies, are subject to data protection obligations and may only use your personal data to perform the necessary functions.

We may also disclose or transfer personal data as otherwise permitted or required by law.

USE OF COOKIES / WEB-BEACONS

A cookie is a small piece of text sent to your Internet browsing software (the browser) by a website that you visit. A web beacon is a clear picture file used to keep track of your navigation through a single website or a series of websites. Cookies and web beacons help the Tourezee Platform to remember information about your visit to make your next visit easier and the Tourezee Platform more useful to you

We may use cookies and web beacons on the Tourezee Platform for the following purposes:

  • To identify the causes of problems arising at web servers and to resolve these problems;

    • To improve the contents of the Tourezee Platform;

    • To customize the content of the Tourezee Platform and our emails to suit your interests or purposes and selectively display best-matched pages to you;

    • To utilize your browsing history on the Tourezee Platform for demographic research; and

    • To obtain static data of web visitors and aggregated website visitation statistics that are anonymous in nature.

You may reject our use of cookies by configuring your browser to disable the use of cookies. However, you may no longer be able to receive services or personalized features of the Tourezee Platform which relies on the use of cookies.

LINKS TO THIRD-PARTY WEBSITES

The Tourezee Platform may contain links to third-party websites and microsites, whose privacy practices may differ from ours. If you submit data to any of those sites, whether personal data or business contact information, that data shall not be subject to this Privacy Statement.

We encourage you to review the privacy statement of any website you visit. By clicking on or activating such links and leaving the Tourezee Platform, we can no longer exercise control over any data or information which you give to any other entity after leaving the Tourezee Platform. Any access to such other websites or pages is therefore entirely at your own risk

RETENTION OF INFORMATION

Your personal data will be retained for as long as it is necessary to fulfil the purposes for which it is collected or for business or legal purposes, or in accordance with applicable laws. Please note that this may include where you have withdrawn your consent to our collection, use, and disclosure of your personal data.

SECURITY

We take reasonable measures to keep your personal data secure, but we cannot be held liable for any loss you may suffer for unauthorized access or loss of any data provided to the Tourezee Platform.

We may, but are not obliged to, post a notice on the Tourezee Platform if a security breach occurs, or send an email to you at the email address you have provided to us in these circumstances.

ACCESSING AND CORRECTING YOUR PERSONAL DATA

You may review and correct your personal data or business contact information, as the case may be, by signing into your user account and updating the data therein. You should keep your personal data or business contact information, as the case may be, up to date. You may also request access to and correction of personal data at dhana@ulavitech.com

Please note that we will only disclose personal data to individuals who have registered personal data with the Tourezee Platform, and only after confirming that the requestor is the registered individual.

You may contact our DPO at dhana@ulavitech.com to withdraw your consent to our use of your personal data.

Please allow ten (10) working days for your request to be processed.

GOOGLE MAPS PRIVACY STATEMENT

Customer Application includes Google Maps features and content, and the use of Google Maps features and content is subject to Google Maps/Google Earth Additional Terms of Service at  and Google Privacy Policy at  . You mustn’t download any image from this site and if we notice any such action we will take action to terminate or suspend your access to use of Google Maps features and content if you have any questions or comments, send us a message at dhana@ulavitech.com

CHANGES TO THE PRIVACY STATEMENT

Any changes we may make to our privacy statement in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to check for updates or changes to our privacy statement.

CONTACT US

All other questions on our use of your personal data should be addressed to our DPO, whom you may contact at dhana@ulavitech.com.